If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund for up to 14 days from the original purchase date.

To claim a return or exchange, please contact our Customer Support Team ( with your Order Number, reason for your return, and (if applicable) evidence/photos of any product faults. We will be happy to ship you a new item, or return/refund you for your purchase.

To be eligible for a return, your item must be unused and in the original packaging (in a resellable condition). Magnus & Axel has the right to refuse returns that do not meet policy requirements. We will review your email and provide you with a return merchandise authorization (RMA) prior to shipping your product back to us. We are not responsible for lost or damaged products being returned to us.

We ask that you allow up to 5 working days for us to process your refund after we have received your returned item. Once we have inspected the item and assessed that it is in an acceptable condition, we will credit the original payment method according to the processing time of your bank.

Customer Service for Magnus & Axel is email based. Please allow up to 24 hours for your inquiry to be addressed